Shipping Policy

We understand that you are excited to receive your order. At Claire's Boutique Mornington, we do our best to ensure that the shipping process goes as smoothly as possible.

Processing Times
Every order is carefully prepared and dispatched within 24–48 hours. During our current warehouse move, processing and shipping may take a little longer than usual. We appreciate your patience as we transition into our larger, upgraded facility.

Average Delivery Times
We are committed to providing the best value for money. That’s why we choose to ship products directly from our international warehouse. This allows us to significantly save on transportation, storage, packaging, and shipping costs, and offer the products at a fair price. Every order is processed within 24 hours, and the average delivery time is 7 - 14 business days. 

Track Your Order
Want to stay updated on the delivery of your package? You can track your order via our Track & Trace page. The Track & Trace information is available online 2 - 3 days after your order.

Click here to track your order

Questions about your order?

Click here to contact our team

or send an e-mail to: support@clairesboutique-mornington.com

We understand that you want to know when to expect your order, and we strive to fulfill our promise. However, please note that unforeseen circumstances, such as extreme weather conditions or delays with carriers, may affect the delivery time. Thank you for your trust in us!

Incorrect address

It is the customer's responsibility to ensure that the delivery address provided is correct. We do our best to expedite processing and delivery, so there is always some time to correct an incorrect delivery address. Please contact us immediately if you believe that you have provided an incorrect delivery address.

Lost or stolen package

We are not responsible for lost or stolen packages. If Track and Trace indicates that the package was delivered to the address provided, but you have not yet received your order. Please inform us, 14 days after the specified delivery date, the post office will initiate an investigation and we will keep you informed until the investigation is complete.

Responsibility for Uncollected/Refused Packages
If a customer fails to collect their package within the specified time at the assigned pick-up location or address, the responsibility for the package lies with the customer. If the package is returned by the carrier to our supplier in China, a fee will be deducted from the refund amount.

  • For orders up to A$100, a fixed fee of A$30.95 will be deducted.
  • For orders over A$100, one third (1/3) of the order value will be deducted.

This fee covers the return shipping and handling costs.

Cancellation Policy (for Orders Below A$300)
Cancellations are accepted under the following conditions:

If a customer wishes to cancel part or all of their order, a restocking fee will be deducted from the refund amount.

  • For orders up to A$100, a fixed fee of A$30.95 will be deducted.
  • For orders over A$100, one third (1/3) of the order value will be deducted.

This fee covers processing, restocking, and handling costs.

NOTE: If a customer does not respond to confirm their cancellation within 24 hours, we will proceed with the order!