We place great importance on delivering the very best service to our customers — and we’re here for you every step of the way.

Our customer care team is available Monday to Friday, 9am – 5pm AEST to assist you. Whether you have a question about sizing, need help placing an order, or want to know more about returns, we’re just a message away.

💌 Email us: support@clairesboutique-mornington.com

⏱ Response time: We aim to reply within 24 hours (on business days).

Here are quick answers to the questions we’re asked most often:

Where is my order?
Once your parcel has shipped, you’ll receive a tracking link by email. You can also check its status anytime on our Track Your Order page.

Do you offer free shipping?
Yes — we’re delighted to offer free premium shipping on all orders across Australia.

Can I return my order?
Absolutely. You may return items within 30 days of delivery, provided they’re unworn, in original condition, and with tags attached. Please consult our return policy.

How long does delivery take?
Most orders arrive within 5–12 business days depending on your location. During our warehouse move, shipping may take a little longer than usual — but rest assured, every order is being carefully packed and sent as quickly as possible.